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Privacy Policy

At SAAN Rituals, we are committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy aligns with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ("the Act"). This policy outlines how we collect, use, and disclose your personal information and how we safeguard your data. By using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the site.

We may update this policy from time to time. Any changes will be reflected on this page, so please review it regularly. In this policy, "personal information" has the same meaning as defined in the Act.

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1. How We Collect Personal Information

We collect personal information necessary to provide our services, enhance your experience, and improve our offerings. This may occur:

  • Directly from you, when you provide information through purchases, subscriptions, or inquiries;

  • From third-party service providers where you have consented to such collection;

  • Passively, through cookies and similar technologies while you navigate our website.

Examples of personal information we may collect include your name, email address, shipping address, phone number, and payment details.

2. Use of Personal Information

The information you provide helps us:

  • Fulfill your orders and deliver products;

  • Respond to your inquiries and provide customer support;

  • Improve our website and services based on your preferences;

  • Send updates, promotions, and marketing materials (with your consent);

  • Conduct market research and enhance user experience;

  • Comply with legal obligations.

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us at hello@saanrituals.com.

3. Disclosure of Personal Information

We do not sell your personal information to third parties. However, we may share your data in the following instances:

  • With service providers and partners who assist in fulfilling orders, managing our website, and conducting marketing (these parties are required to keep your information confidential);

  • To comply with legal obligations, such as law enforcement requests;

  • In the event of a business merger or acquisition, with the acquiring entity.

4. Cookies and Passive Information Collection

As you navigate our website, we may collect information through cookies and similar technologies. This data helps us track website usage, personalise your experience, and improve functionality. You can control cookies through your browser settings, but disabling them may limit some site features.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While no method of electronic transmission is entirely secure, we use best practices to safeguard your data.

6. Accessing and Updating Your Information

You have the right to access and update the personal information we hold about you. If you wish to make changes or request access, please contact us at hello@saanrituals.com.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

8. Questions or Complaints

If you have questions about this policy, wish to lodge a complaint, or believe we have not complied with the Act, please contact us at hello@saanrituals.com. We will address your concerns promptly and in line with our obligations under the Act.

 

Thank you for trusting SAAN Rituals. We value your privacy and are committed to creating a safe and transparent experience for our customers.

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